FREQUENTLY ASKED QUESTIONS
HOW DO I GET TO THE VENUE?
THE HAIRY DOG IS LOCATED IN THE HEART OF DERBY CITY CENTRE ON BECKET STREET (DE1 1HT) AND IS ONLY A 10 MINUTE DRIVE FROM THE TRAIN STATION.
ARE THERE PLACES TO EAT NEARBY?
WE HAVE A CHEEKY LITTLE HOT DOG VAN ON SITE PROVIDING FOOD THAT’S ALSO VEGETARIAN AND VEGAN FRIENDLY. IF THAT DOESN’T TAKE YOUR FANCY, WE’RE SURROUNDED BY AN ABUNDANCE OF RESTAURANTS, CAFES AND EATERIES. OUR SISTER VENUE, CARNIVORE, ARE JUST AROUND THE CORNER IF YOU’RE IN THE MOOD FOR A JUICY STEAK AND COCKTAIL BEFORE JOINING US FOR THE EVENT. THEY ALSO OFFER 20% OFF AS PART OF OUR ‘DINNER AND A SHOW’ COLLABORATION DEAL!
TICKET QUESTIONS
HOW DO I BUY TICKETS FOR A SHOW?
OUR EXTENSIVE GIG GUIDE (FOUND RIGHT HERE ON OUR WEBSITE) AND OUR FACEBOOK PAGE LIST EACH SHOW INDIVIDUALLY, ALL WITH UNIQUE LINKS TO WHERE TICKETS CAN BE PURCHASED.
IS THERE AN AGE RESTRICTION?
UNFORTUNATELY, YES. MOST OF OUR SHOWS ARE 16+ WHEN ACCOMPANIED BY AN 18+ ADULT (I.D. IS REQUIRED). THESE SHOWS HAVE A STRICT CURFEW OF MIDNIGHT AND ANYONE UNDER THE AGE OF 18 WILL BE ASKED TO MAKE THEIR WAY TO THE EXIT WHEN CURFEW IS REACHED.
WE HOST A LOT OF CLUB NIGHTS WHICH ARE STRICTLY 18+ ONLY.
AT POINT OF PURCHASE, ALL SHOWS WILL LIST THEIR AGE RESTRICTIONS ACCORDINGLY SO PLEASE TAKE CARE WHEN ORDERING YOUR TICKETS AS REFUNDS WILL NOT BE GRANTED IN THIS CIRCUMSTANCE.
CAN I BUY TICKETS ON THE DOOR?
YES, TICKETS CAN BE PURCHASED ON THE DOOR VIA CASH OR CARD PAYMENT. PLEASE NOTE THAT ADVANCED BUYING IS HIGHLY RECOMMENDED AS WE CANNOT ALWAYS GUARANTEE THAT A SHOW WON’T SELL OUT BEFORE DOORS ON THE DAY OF THE EVENT. ADVANCED SALES ARE ALSO SOMETHING THAT REALLY HELP US GRASSROOTS VENUES TO SURVIVE!
WHAT SHOULD I DO IF MY TICKET IS DAMAGED/LOST/STOLEN?
WE OPERATE USING ELECTRONIC TICKETS WHICH HELPS TO ELIMINATE THIS ISSUE BUT IF YOU HAVE MISPLACED YOUR TICKET, PLEASE CONTACT THE TICKET PROVIDER AND THEY WILL BE HAPPY TO ASSIST YOU.
MY TICKETS HAVEN’T ARRIVED YET, WHAT SHOULD I DO?
IF THE SHOW’S MONTHS IN ADVANCE, DON’T PANIC, THIS IS TOTALLY NORMAL! IF THERE’S LESS THAN A WEEK BEFORE THE SHOW THEN PLEASE CONTACT THE TICKET PROVIDER. THEY WILL EITHER SEND OUT A NEW TICKET OR HELP BY CONTACTING US SO WE CAN POP YOU ON A COLLECTIONS LIST ON THE NIGHT OF THE SHOW.
DO YOU PROVIDE COMPANION TICKETS?
WE DO! PLEASE EMAIL info@hairydogvenue.co.uk AND WE CAN GO FROM THERE IN HELPING YOU SECURE A PLACE AT THE SHOW.
HOW DO I GO ABOUT GETTING A REFUND?
THIS IS NOT SOMETHING THE VENUE ITSELF CAN HELP WITH. YOU’LL NEED TO CONTACT YOUR TICKET PROVIDER OR GO TO WHERE YOU MADE THE INITIAL PURCHASE TO OBTAIN A REFUND.
ACCESSIBILITY
HOW ACCESSIBLE IS THE VENUE?
THE ENTIRE VENUE IS WHEELCHAIR FRIENDLY AND HAS A MULTITUDE OF RAMPS AND WIDE SPACES TO HELP WITH ACCESS TO EACH AREA OF THE VENUE. ON TOP OF THAT, OUR STAFF ARE ALWAYS HAPPY TO HELP GUIDE YOU TO WHERE YOU NEED TO BE!
WILL I BE ABLE TO SKIP THE QUEUE?
IF YOU HAVE DIFFICULTY STANDING FOR LONG PERIODS OF TIME AND QUEUING IS SOMETHING YOU’RE UNABLE TO DO, PLEASE LET A MEMBER OF STAFF KNOW UPON YOUR ARRIVAL AND WE’LL SUPPORT AS BEST WE CAN TO GET YOU INTO THE VENUE AS QUICKLY AND SAFELY AS POSSIBLE.
DO YOU HAVE DISABLED TOILETS?
WE HAVE ONE VERY SPACIOUS DISABLED TOILET LOCATED IN OUR MAIN BAR AREA DIRECTLY ACROSS FROM THE BAR.
DO YOU ALLOW ASSISTANCE DOGS?
WE DO, HOWEVER GIVEN THE NATURE OF THE VENUE, WE WOULD DISCOURAGE CUSTOMERS FROM BRINGING ASSISTANCE DOGS WITH THEM UNLESS ABSOLUTELY NECESSARY FOR BUSY OR SOLD OUT SHOWS. THIS IS BECAUSE IT CAN GET EXTREMELY COMPACT AND OF COURSE, VERY LOUD.
DO YOU HAVE SEATING?
WE HAVE SEATING THROUGHOUT THE GAMES ROOM, MAIN BAR AREA AND SURROUNDING THE FRONT OF THE VENUE IN OUR LARGE OUTSIDE SMOKING AREA. OUR GIG ROOM DOES HAVE A FEW TABLES AND CHAIRS SCATTERED AROUND THE EDGES BUT IN THE EVENT OF A SELL OUT SHOW, FOR THE SAFETY OF OUR GUESTS, WE OFTEN REMOVE ALL FURNITURE. IF SEATING IS SOMETHING YOU NEED IN ORDER TO BE ABLE TO ATTEND A SHOW, PLEASE EMAIL info@hairydogvenue.co.uk AND WE WILL DO OUR VERY BEST TO TRY TO ACCOMMODATE YOU.
HOW CAN I ACCESS VISUAL AND AUDIO INFORMATION?
PLEASE EMAIL info@hairydogvenue.co.uk AND WE WILL PROVIDE YOU WITH ANY INFORMATION YOU NEED.
TRAVEL + ACCOMMODATION
IS THERE PARKING AVAILABLE AT THE VENUE?
THERE’S A SMALL AMOUNT OF ON STREET PARKING AVAILABLE (INCLUDING DISABLED BAYS) DIRECTLY OUTSIDE THE VENUE, HOWEVER IT IS EXTREMELY LIMITED. YOU MUST PAY FOR PARKING HERE OR RISK RECEIVING A TICKET FROM DERBY CITY COUNCIL. THE PAID HOURS ARE BETWEEN 8AM AND 8PM, MONDAY-SATURDAY AND 10AM AND 4PM ON SUNDAY – PARKING OUTSIDE OF THESE HOURS IS FREE.
WHERE IS THE CLOSEST CAR PARK?
THERE’S A LARGE CAR PARK LOCATED ON ABBEY STREET (DE22 3QF) WITH FULL CAMERA SURVEILLANCE AND ALSO A PARKSAFE MULTI-STORY CAR PARK ON BOLD LANE (DE1 3NT) – BOTH OF THESE ARE APPROXIMATELY A 5 MINUTE WALK FROM THE VENUE.
WHAT ARE THE CLOSEST HOTELS?
THERE ARE A NUMBER OF HOTELS WITHIN A 10 MINUTE WALK OF THE VENUE, INCLUDING THE LEONARDO HOTEL, PREMIER INN DERBY CITY CENTRE AND HOLIDAY INN DERBY RIVERLIGHTS. THERE ARE ALSO VARIOUS APARTMENTS AND B&Bs IN A CLOSER PROXIMITY.
GENERAL INFO
DO I NEED I.D. TO ENTER THE VENUE?
IN SHORT, YES. WE ENFORCE THE CHALLENGE 25 POLICY SO YOU MAY BE ASKED BY OUR SECURITY TEAM TO PROVIDE PROOF OF AGE AND IF YOU CANNOT PROVIDE THIS, THEN YOU WILL NOT BE GRANTED ACCESS TO THE VENUE.
IS THERE ANY OTHER REASON WHY I MIGHT NOT BE ALLOWED INTO THE VENUE?
HERE AT THE HAIRY DOG, OUR MOTTO IS SIMPLE: DON’T BE A C**T! WE RESERVE THE RIGHT TO REFUSE ADMISSION OR SERVICE WITHOUT REASON, SO DON’T APPEAR OVERLY DRUNK OR BEHAVE INAPPROPRIATELY OR WE MAY REFUSE ENTRY WITHOUT REFUND.
WILL THERE BE STROBE LIGHTING OR PYROTECHNICS IN USE?
THE MAJORITY OF OUR SHOWS MAY USE THESE. IF YOU HAVE ANY MAJOR CONCERNS OR QUESTIONS REGARDING A PARTICULAR EVENT, PLEASE GET IN TOUCH VIA info@hairydogvenue.co.uk AND WE’LL BE HAPPY TO ASSIST.
DO YOU HAVE A CURFEW?
MOST SHOWS (EXCLUDING CLUB NIGHTS) WILL FINISH BY 12AM. OUR MAIN BAR AREA AND GAMES ROOM ARE OPEN UNTIL 3AM – LAST ENTRY IS AT 2:30AM AND LAST ORDERS ARE CALLED AT 2:45AM.
WHERE CAN I MAKE A COMPLAINT?
WHILST WE HOPE YOU HAD A FANTASTIC TIME WITH US, WE ALWAYS WELCOME ANY AND ALL FEEDBACK. WE’D LOVE TO HELP IF THINGS JUST DIDN’T QUITE MEASURE UP FOR YOU. PLEASE EMAIL info@hairydogvenue.co.uk AS SOON AS POSSIBLE WITH AS MUCH INFORMATION AS YOU CAN AND WE’LL DO OUR UTMOST TO RESOLVE THE SITUATION.
HOW DO I HIRE THE VENUE?
PLEASE EMAIL bookings@hairydogvenue.co.uk.
IS THERE A DRESS CODE?
WE IMPLEMENT A NO TRACKSUITS (INCLUDING JOGGING BOTTOMS) AND NO FOOTBALL SHIRTS DRESS CODE. IF YOU HAVE A HEALTH ISSUE WHICH MEANS YOU’LL NEED TO WEAR TRACKSUIT OR JOGGING BOTTOMS WHEN YOU VISIT US, PLEASE GET IN TOUCH SO WE CAN INFORM OUR SECURITY TEAM BEFORE YOUR ARRIVAL.
WHAT ARE YOUR OPENING HOURS?
MONDAY 5PM – 3AM
TUESDAY 5PM – 3AM
WEDNESDAY 5PM – 3AM
THURSDAY 5PM – 3AM
FRIDAY 5PM – 3AM
SATURDAY 12PM – 3AM
SUNDAY 12PM – 3AM